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Active Incident

Updated a few seconds ago

Xerox Printing IssueDegraded Performance

Incident Status

Degraded Performance

Components

ITS Operations

Service

Xerox Print Services


April 25, 2025 10:17AM PDT
[Investigating] WSD ITS has received multiple reports that when users try to print to a Xerox, they receive the following message: "Do you trust this printer?" ITS is aware of the issue and is working to identify and resolve the issue at this time. We apologize for any inconvenience this may cause. We will provide an update as soon as we have more information.

Academic Applications

Operational

Aeries

Operational

Alexandria Library Services

Operational

ITS Operations

Operational

OCDE Applications

Operational

0

Upcoming Maintenances

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

Azure

Clever

Duo

Finalsite

Google Cloud

MS Office365

Savvas Learning

History (Last 7 days)

Users on Google ChromeOS 139 unable to login to CleverDegraded Performance

Incident Status

Degraded Performance


Components

Academic Applications


Service

Clever



August 29, 2025 12:19PM PDT
[Resolved] This has been resolved.

August 26, 2025 3:13PM PDT
[Identified] Incident status: Identified Google, a service that works with Clever, is experiencing issues with users being unable to login using their Google credentials for those who updated to ChromeOS 139. This is preventing users from being able to login to their Clever account. We are monitoring the issue and will provide status updates as they become available. In the meantime, we advise rolling back to either ChromeOS 138 or earlier until this issue is resolved.
Scan to email not functioningPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ITS Operations


Service

Xerox Print Services



August 28, 2025 2:50PM PDT
[Resolved] No further issues have been reported, and the service has been stable.

August 28, 2025 10:00AM PDT
[Monitoring] WSD ITS has identified the root cause of the issue and applied a fix. Scan to email is functioning at this time. Any scans between 2PM on 8/27 and 9AM 8/28 may need to be rescanned if you did not receive the original scans. WSD ITS will monitor the situation throughout the day and provide updates as necessary. If you are still unable to scan to email, please contact the ITS helpdesk.

August 28, 2025 9:24AM PDT
[Identified] WSD ITS has had multiple reports of scan to email not working. ITS has identified the issue and we're working to resolve the issue.